Support

Email [email protected].

Tell us your property name and, if it is about a booking, its 8-character reference. Never send card numbers, passwords or sign-in codes.

We answer messages in the order they arrive, by email. We do not offer phone or video support, and we do not promise a fixed response time.

There is no chat inside the app: if you are signed in to Maki Beds, use the same email address.

Questions about the Maki Beds connector, which lets an AI assistant you already use read your property's facts.

The full guide is the connector documentation.

What is the connector?

A secure link between your Maki Beds account and an AI assistant such as ChatGPT or Claude. When you ask something like «Who arrives today?», the assistant calls a Maki Beds tool and receives the facts it needs to answer. It is read-only: it cannot book, change prices or message guests.

Who can connect it?

Only the property owner, signed in with their own Maki Beds account, on a paid plan that includes the connector. Team members who are not the owner cannot use it.

How do I connect ChatGPT or Claude?

1. In Maki Beds, open Settings › Platform › Integrations and turn on «Allow ChatGPT / Claude to read this property». 2. Under «Connect an assistant», pick the assistant and what it may read, then choose Connect. 3. In your assistant, add a custom connector with the address https://mcp.makibeds.com/mcp and sign in with your Maki Beds account when it asks. If your assistant is not in the list in step 2, it is not available for your account yet.

What do I do in Maki Beds before adding it to ChatGPT or Claude?

Turn it on and connect the assistant once, before you add Maki Beds in ChatGPT or Claude: in Maki Beds, open Settings › Platform › Integrations, turn on «Allow ChatGPT / Claude to read this property», then under «Connect an assistant» pick the assistant and choose Connect. Otherwise ChatGPT shows «action discovery failed» when you add the connector.

What can the assistant see?

Only what you allowed when connecting, within your plan: booking references (the 8-character code in the guest's confirmation email), unit names, dates and nights, number of guests and pets, booking status and channel, amounts (totals, paid, balances, quoted prices, taxes and fees), payment type and status, occupancy and revenue figures, counts of arrivals, open maintenance tickets, guest reports and conversations waiting for a reply, maintenance ticket titles written by you or your team, and the recommendations Maki Beds already prepared for your property.

What does it never see?

Guest names, email addresses, phone numbers, postal addresses, ID documents, card details, the content of your conversations with guests, and the text of guest reports. Text your team writes, such as a ticket title, is sent as written after we hide anything that looks like an email address or phone number, so keep guest details out of it.

How do I turn it off?

In Settings › Platform › Integrations, turn off «Allow ChatGPT / Claude to read this property». Every connected assistant is refused from its next request. Turning it back on lets your existing connections read again.

How do I revoke one assistant?

In the same place, under «Connections», choose Revoke next to that assistant. It is refused from its next request, and using it again means connecting it again. You can also remove the Maki Beds connector inside ChatGPT or Claude.

What happens to my data after I turn it off or revoke?

Maki Beds sends nothing more to that assistant. What it already received stays in your chats with it, governed by the assistant provider's own terms and settings (OpenAI for ChatGPT, Anthropic for Claude); delete those chats there if you want them gone. On our side we keep a record of each request (which tool, when, the outcome and which bookings it covered), never the answer itself and never your prompts.

Where is this in the privacy policy?

Our privacy policy explains the connector in section 4A, «AI assistant connectors (ChatGPT and Claude)»: what we send, what we never send and what we keep. Read section 4A.

The assistant shows an error. What do I do?

«This app is not connected to a property yet»: create the connection in Maki Beds first, signed in with the same account. «The owner has not enabled the connector»: turn the switch on. «This connection was revoked»: connect it again from Maki Beds. «Only the property owner can use the connector»: sign in as the owner. A plan or Billing message: check Billing in Maki Beds. A limit message: you reached today's limit for your plan; it resets each day (UTC), and the same settings page shows today's usage. Anything else: email us with the time it happened and the assistant you used.