A property management system for small hotels and lodges
Run a small hotel or lodge from one place: the calendar, your rates and taxes, direct bookings with deposits, guest profiles, maintenance and your team. Add an AI agent that answers guests on WhatsApp and turns questions into paid bookings.
Everything the front desk does, in one place
A small hotel has the same jobs as a large one, with fewer people to do them. Maki Beds puts them on one screen.
- Today. Your arrivals and departures, the bookings that need attention, payments to review, the next two weeks at a glance and the month's revenue.
- Calendar. A month view and a timeline for every room. Block dates, see why a date is unavailable, and create a booking from an empty night.
- Bookings. New, upcoming and past bookings, each with its timeline and the guest conversation attached. Create bookings across several rooms at once, with a quote and extras; modify rooms, dates or amounts and tell the guest; cancel or mark a no-show.
- Money. Payment links for the balance, cash and bank transfers recorded by hand, and card refunds through Stripe. Every booking shows what is paid and what is still due. Alerts flag payments that need your review.
Rates, fees and taxes you control
- Base rates, prices by day of the week and exceptions for specific dates.
- Seasons, a catalogue of fees, and paid extras guests can add.
- Promotions and promo codes, including codes for partners.
- Bulk edits across properties, published only when you confirm them.
- A quote simulator that shows exactly what a guest would pay, with taxes.
Taxes are configured per property, and you decide whether your prices include them.
A booking engine on your own website
Embed the Maki Beds booking widget on your hotel's site:
- Guests see live availability by room type or unit, get a full price with fees, taxes and promo codes, and add extras.
- The room is held for 15 minutes while they pay by card, Apple Pay or Google Pay through Stripe.
- Ask for a deposit or full payment. Guests pay the balance later from their own booking page, which also shows directions and a WhatsApp button to reach you.
- They get a confirmation by email and, once your WhatsApp number is connected and its message templates are approved, on WhatsApp.
Card payments need a Stripe account; Stripe verifies your business first.
An AI agent for the questions that come in after hours (Powered plan)
Guests message when your desk is closed. With your WhatsApp Business number connected, your AI agent:
- answers availability and price questions from your real calendar and rates;
- holds the room for 15 minutes when the guest decides;
- sends a payment link for the exact amount your rules call for;
- passes every hold and payment link through a second automated review before it goes out;
- hands the conversation to a person when it should, alerting your team on WhatsApp and you by email;
- waits when WhatsApp's 24-hour window has closed, and delivers your message when the guest writes back.
You can pause it for one conversation or turn it off.
Requires the Powered plan and a WhatsApp Business number; Meta reviews the connection.
Guests, housekeeping and the team
- Guest profiles with stay history, notes, contacts, companions and the identity documents you record. Duplicate detection with merge and undo.
- Maintenance tickets per room and a list of your vendors, messaged by email or WhatsApp.
- Team roles: invite managers and staff and set what each can do.
- Import past bookings and guests from CSV or Excel (Powered).
- Daily business review with the items that need your attention (Native plan).
One booking, start to finish
Simulated screens · sample names and figures
- A guest asks on WhatsApp: “Do you have a room from the 12th to the 15th?”
- Your AI agent checks the calendar and your rates, then answers with the price for those nights, including fees and taxes as you set them.
- The guest says yes. The agent holds the unit for 15 minutes, so nobody else can book it meanwhile.
- Before the hold or link goes out, a second check reviews the booking: dates, unit, amount.
- The agent sends a payment link for the deposit or the full amount, exactly as your rules say.
- The guest pays by card, Apple Pay or Google Pay, through Stripe. The booking is confirmed and lands in your calendar.
- The guest gets a confirmation by email, and on WhatsApp once your number is connected and its message templates are approved, plus a booking page with the balance due, the due date and directions.
- If anything is unclear, the agent hands the chat to you. Your team gets an alert on WhatsApp and you get an email.
We run it ourselves. Our own property, Glamping Tilich in Malinalco, Mexico, operates on Maki Beds.
Pricing that follows your room count
Choose Foundation, Powered or Native by the number of units you rent. Pay monthly or yearly, and cancel from Settings whenever you want.
Frequently asked questions
- Is Maki Beds a channel manager?
- Not yet; it is on the way. Until then, Maki Beds manages your direct bookings and your operation; if you also sell on other booking sites, keep those calendars up to date on each one.
- Can several people use it?
- Yes. Invite your team and give each person a role. The number of users depends on your plan.
- Does it work for more than one property?
- Yes. Each property has its own rooms, rates and calendar, under one account.
- Which payment methods can guests use?
- Card, Apple Pay and Google Pay through Stripe. You can also record cash and bank transfers yourself.
- Do you offer a web chat on my site?
- Not today. Your AI agent works on WhatsApp. Your website has the booking widget.
- Can I see what a guest will pay before they book?
- Yes. The quote simulator shows the full price for any dates and room, with fees, extras and taxes.